FAQ | The Island Weekend

How do I know which size to order?

To ensure a perfect fit, please refer to our comprehensive size guide on our website, which provides detailed measurements and sizing information for our products.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package on the carrier's website.

How can I contact customer support?

You can reach our dedicated customer support team by using the contact form on our website or by emailing us directly at [customer support email]. We're here to help with any questions or concerns you may have.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay for a secure and convenient shopping experience.

Do you ship internationally?

Yes, we ship worldwide! International shipping rates and delivery times vary depending on the destination. Customs fees, import taxes, and other charges may apply and are the responsibility of the customer.

Can I return or exchange an item?

Yes, we offer a store credit for eligible returns within 30 days of purchase. Please refer to our Returns & Exchanges policy for more information on how to return or exchange items.

How long does it take to process my order?

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer.

What if my item is damaged or defective?

If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will work with you to resolve the issue and replace the item as quickly as possible.